Terms and Conditions
Version 2026-10-02 · Effective [DATE] · Draft for legal review
These Terms and Conditions ("Terms") are a binding agreement between you and [COMPANY], a company registered in Vietnam with business registration number [NUMBER] and address [ADDRESS] ("Superlytix", "we", "us"). They govern your use of the Superlytix.ai website, web app and the files it generates (the "Service").
By ticking "I agree" when you create an account, or by using the Service, you accept these Terms. If you use the Service for a company, you confirm that you are allowed to accept these Terms for it, and "you" includes that company. If you do not agree, do not use the Service.
1. Definitions
- Account: your login to the Service.
- Customer Data: the files, tables, values and connection details you upload or connect, and anything we derive from them for you.
- Output: the Power BI project files, previews, metrics and descriptions the Service generates for you.
- Plan: the Free, Single Use, Pro or Enterprise plan shown on our pricing page when you sign up or buy.
- Privacy Policy: our policy at superlytix.ai/privacy, which forms part of these Terms.
2. The Service
2.1 Superlytix.ai reads the Excel and CSV files you upload, helps you describe your business and choose metrics, and generates a Power BI project (.pbip) you can download and open in Power BI Desktop.
2.2 Previews in the app are approximate. The downloaded Power BI project is the result you receive.
2.3 Features marked "Under development", such as database connections and team seats, are not part of the Service until we release them. Released features may follow additional terms that we will show you before you use them.
2.4 You need your own Power BI Desktop installation to open the Output. We do not provide Microsoft software.
3. Your Account
3.1 You must be at least 18 years old and able to enter a contract.
3.2 Give accurate information when you sign up and keep it up to date. Use a real email address you can access.
3.3 Keep your password secret. You are responsible for activity in your Account. Tell us at [EMAIL] straight away if you think someone else has accessed it.
3.4 An Account is for one person. Do not share logins. Enterprise customers add people through team seats when that feature is available.
4. Plans, payment and renewal
4.1 Our Plans at the date of this version:
| Plan | Price (USD) | Main limits |
|---|---|---|
| Free | $0 | All steps with your data, no download; projects kept 3 days |
| Single Use | $9.99 one-time (launch price; regular $20) | Download one project; kept 14 days |
| Plus | $39.99 per month or $399 per year (launch price; regular $59.99 per month) | 5 new projects per month; projects kept 30 days |
| Pro | $59.99 per month or $599 per year (launch price; regular $99.99 per month) | 10 new projects per month; custom report design; projects kept 90 days |
| Enterprise | $189 per month or $1,890 per year (launch price; regular $249 per month) | Unlimited projects under fair use (up to 250 new projects per month per account); custom report design; 5 seats including the owner; projects kept until you delete them |
Downloading a project you already downloaded again does not count towards a monthly limit. Add-ons, when released: extra seats at $10 per seat per month and extra database connections at $15 per connection per month.
4.2 Launch prices: if you subscribe while launch prices are offered, you keep that price for as long as your subscription stays active without a break. Regular prices apply to new subscriptions after the launch period ends. [Lawyer: confirm the launch period and the reference-price rules in each market.]
4.3 Prices are in US dollars and exclude VAT and other taxes, which we add where the law requires.
4.4 Pro and Enterprise subscriptions renew automatically at the end of each month or year, at the price then in force, until you cancel. We charge the payment method on file at each renewal.
4.5 You can cancel at any time in your Account. Cancelling stops the next renewal; you keep paid features until the end of the current period. Unused project allowances do not roll over.
4.6 We will give you at least 30 days' notice by email before a price increase applies to your subscription. You can cancel before the new price takes effect.
4.7 Payments are processed by our payment provider [PAYMENT PROVIDER]. We do not store full card numbers.
4.8 Refunds. A Single Use purchase can be refunded within 14 days if you have not downloaded the project. Subscription fees are not refunded for partial periods, except where the law requires otherwise. [Lawyer: confirm against consumer-protection law in each launch market.]
4.9 If a payment fails, we may pause paid features until it succeeds. Your projects stay available for the retention period of your Plan.
5. Your data
5.1 You own your Customer Data and your Output. We claim no ownership of them.
5.2 You give us a limited, non-exclusive licence to host, copy, process and analyse Customer Data only to provide, secure and support the Service for you. We do not sell Customer Data and do not use it to train AI models.
5.3 The Service sends summaries of your data (column names, value counts and, for some columns, a limited list of values) to our AI provider to suggest your report plan. Columns that look like personal data (names, phone numbers, email addresses, street addresses, ID numbers) are sent only as counts and patterns, never as values. Details are in the Privacy Policy.
5.4 You confirm that you have the right to upload Customer Data, and that any personal data in it was collected lawfully and may be processed by us for this purpose. If you are a business uploading personal data of others, our Data Processing Agreement applies and forms part of these Terms.
5.5 We keep projects for the period of your Plan (Free 3 days, Single Use 14 days, Pro 90 days, Enterprise until you delete them) and then delete them. You can download your data and delete your Account at any time.
6. Acceptable use
You must not:
- upload data you have no right to use, or data whose processing breaks the law;
- upload malware or anything designed to harm the Service or other users;
- try to access other users' data, probe or break our security, or bypass usage limits;
- overload the Service, scrape it, or use automated means to create Accounts;
- copy, reverse-engineer or resell the Service, or use it to build a competing product;
- use the Service for anything unlawful, fraudulent or harmful.
We may remove content or suspend Accounts that break this section, as described in section 11.
7. AI-generated results
7.1 The Service uses artificial intelligence to suggest plans, metrics, formulas and descriptions. We check suggestions against your data with our own rules, but they can still be wrong, incomplete or unsuitable for your business.
7.2 Review each metric with "Show logic" and check the Output before relying on it. You are responsible for decisions you make using the Output.
7.3 Output generated for you may be similar to output generated for other users, because similar data leads to similar reports.
8. Our intellectual property
The Service, our software, design, templates, theme files and brand (including the name Superlytix.ai and the logo) belong to us or our licensors. Apart from the rights in these Terms, we grant you no rights in them. You may use the theme and layout included in your Output as part of that Output, without restriction.
9. Feedback
If you send us ideas or suggestions, we may use them without any obligation to you.
10. Availability and changes to the Service
10.1 We aim to keep the Service available at all times but do not guarantee it. We may need to stop it for maintenance, security or reasons outside our control.
10.2 We may improve or change features. We will give you at least 30 days' notice before removing a paid feature you rely on, and if that materially reduces your Plan you may cancel and receive a pro-rata refund of prepaid fees.
11. Suspension and termination
11.1 You may stop using the Service and delete your Account at any time in Account settings.
11.2 We may suspend or close your Account, with notice where reasonable, if you seriously or repeatedly break these Terms, if your payment fails and is not fixed within 14 days, or if the law requires it.
11.3 When your Account ends, your right to use the Service ends and we delete your Customer Data as described in the Privacy Policy, except where the law requires us to keep it. Sections 5.1, 7, 8, 12, 13, 14 and 16 survive.
12. Warranties and disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we make no other warranties, including fitness for a particular purpose or that the Service will be error-free. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.
13. Limitation of liability
13.1 To the fullest extent the law allows, our total liability arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or US$50 if you paid nothing.
13.2 We are not liable for indirect or consequential losses, including lost profits, lost revenue, lost data you did not keep a copy of, or business decisions made using the Output.
13.3 These limits do not apply to liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence. [Lawyer: confirm enforceability under the Civil Code and consumer-protection law of Vietnam.]
14. Indemnity
If you use the Service for a business, you will compensate us for losses and reasonable costs from third-party claims arising from Customer Data you uploaded without the right to do so or from your breach of section 6.
15. Changes to these Terms
We may update these Terms. For material changes, we will email you and show the new version in the app at least 30 days before it applies, and ask you to accept it. If you do not accept, you may cancel and stop using the Service before the change takes effect. The version you accepted and the date are kept with your Account.
16. Law and disputes
16.1 These Terms are governed by the laws of the Socialist Republic of Vietnam.
16.2 We will first try to resolve any dispute by good-faith negotiation within 30 days of written notice. If that fails, the dispute goes to the competent court in [CITY], unless mandatory consumer law gives you the right to bring it elsewhere.
17. General
17.1 You may not transfer these Terms without our consent. We may transfer them to a company that takes over the Service, and will tell you if we do.
17.2 If any part of these Terms is invalid, the rest stays in force. Not enforcing a right now does not waive it.
17.3 These Terms, the Privacy Policy and, where it applies, the Data Processing Agreement are the whole agreement between us about the Service. If these Terms are translated, the English version prevails unless the law requires otherwise.
18. Contact
[COMPANY] · [ADDRESS] · [EMAIL]